ShareSmart is a trusted leader in secure clinical communication. We provide privacy legislation compliant mobile photo and message-sharing services for all healthcare providers.

Healthcare professionals who engage in the exchange of sensitive information use ShareSmart. Current users include nurses, physicians, dentists, specialists, allied health professionals, medical laboratory testing facilities, healthcare programme students, public health professionals, health institution administrators and researchers.

Secure messaging is a server-based approach to protect sensitive data when sent beyond the corporate borders and provides compliance with industry regulations such as HIPAA, PIPEDA, PHIPA, and GDPR.

ShareSmart has been built with the foremost experts in app design from both a security and usability perspective. The app has been designed such that both new smartphone users and experienced smartphone users can begin ShareSmart right out of the gate. We have a full library of support material that can walk you through the various features and how you can use them to elevate your health practice, whether it is to realize operational efficiencies, increase revenue, or enhance patient outcomes.

When a Calgary-based plastic surgeon became aware of the "WhatsApp Problem" he went looking for a secure communication solution to use. When he couldn't find one, he decided to make his own!

The app works on iOS (Apple) and Android smartphones and smart devices (iWatches, smart watches, iPads, tablets). Monocle, which is a desktop extension of ShareSmart, works on computers.

You won't get paid for e-consults and you will not reduce your administrative overhead related to consultations, coordination, and follow-up. You may get implicated in a privacy breach while you wait, and that could result in thousands to millions in monetary fines, depending on your jurisdiction of practice.

ShareSmart is different because it is a purpose built tool for health professionals.  In other apps, the data belongs to the individual users and is stored on their devices. The hospital has no visibility or control. There is nothing (other than code of conduct) to prevent users from sharing data with unauthorised people. In the event the device is lost, the regulator deems patient data has been lost and/or exposed, and you will be subject to the protocols stipulated by the local privacy commissioner, which may involve the requirement to contact each of your patients, your partners, your colleagues and employees; pay punitive monetary fines; undergo disciplinary action, etc.

Increase in practice/clinic revenue (from e-consult billing codes or through increase in efficiency); enhanced staff morale (the platform is easy to use and elevates the importance of patient privacy, helping staff "feel good" that they are doing the right thing; facilitate compliance with applicable health/personal information privacy legislation.

ShareSmart facilitates secure, evidentiary chain of custody level precision messaging for interaction between colleagues and high definition images.

ShareSmart was created to empower health teams to be able to focus on patient care. A health team includes other professionals such as, but not limited to, administrative professionals, billing clerks, change management professionals, information officers and privacy officers. Clinicians are not the only people who deal with  patient identifiable information. Many healthcare teams have found that bringing their extended team onto ShareSmart has improved communications and patient care.

ShareSmart can be used offline/in offline mode. When the app reconnects to a data network, all records will be updates with the new information.

Frequently the front-line clinician (e.g. in A&E, nurses, orthopaedics, medical students) needs a second opinion from a colleague who is remote. ShareSmart gives the ability to contact, review and discuss images in real time with minimal disruption.

Breaches can happen in many ways such mistakingly sending identifiable patient information to the wrong colleague or can be due to a snoopy employee accessing patient records without reason. Surprisingly enough, the majority of breaches happen from within the organization.

ShareSmart's team of dedicated professionals specialising in health, law and tech know their stuff. We can help you prepare a PIA for your clinic and can offer privacy consulting services.

Being proactive is essential. All healthcare practices require a Privacy Impact Assessment (PIA). Unfortunately, in reality many practices do not have one in place. A PIA will help identify and mitigate privacy risks that notifies the public: What personally identifiable Information (PII) is being collected; why the PII is being collected; and how the PII will be collected, used, accessed, shared, safeguarded and stored (https://www.priv.gc.ca/en/privacy-topics/privacy-impact-assessments/).

ShareSmart will be transformational in the way clinicians communicate which will allow quicker decision-making and patient intervention. The patient clinical media (photos, videos, consent) and access to patient records will be available for review by the hospital for medical or legal review if needed.

ShareSmart is for healthcare professionals that collaborate with colleagues, whether it be with peers of the same discipline, learners, administrators, office managers, researchers or people in other specialties. If you absolutely currently do not and will not in the future, use your smartphone device to chat or have phone/video conferences with colleagues, you will not benefit from ShareSmart. ShareSmart enables you to mitigate your privacy breach risk that you will be entirely exposed to should you use standard text messaging or other unauthorized social networking apps to discuss patient care, coordinate with colleagues, etc.

ShareSmart is currently available in English, Canadian French, and Japanese.

To connect, collaborate and benefit from the security and privacy that ShareSmart offers, communication needs to be within the ShareSmart app. Inviting contacts to your network is so easy and will have you collaborating with your team in no time.

Dentists use the app as an assessment tool for diagnosis, treatment planning and monitoring. It is an effective adjunct in communicating with patients or with the dental lab and in collaborating with other dental colleagues. The result of better communication is improved compliance and enhanced patient satisfaction. Clear communication among the dental care team results in better patient care.

Dental hygienists use ShareSmart to educate patients, encourage compliance with oral hygiene instructions, and to monitor the health of periodontal tissues over time. Taking photos before and after cleaning visits provides dental hygienists with invaluable documentation, which is securely stored. Attention to detail does not go unnoticed by patients, and compliance with solutions such as ShareSmart is proven to drive patient loyalty and the admiration of colleagues. Hygienists are also able to use the platform to obtain a second opinion about lesions, potential oral cancers or any other conditions their patients present with. Through use of ShareSmart, dental hygienists can partake in teledentistry in accordance with their college guidelines.

Whether it is in demonstrating after the application of disclosing tablets or explaining dental crowding in children, dental education works best with 'show-and-tell'. Beyond this, the app supports dental community efforts by making collaboration easier. This means a second (or third) opinion can be sought on field and on the spot referrals can be made.

Those who offer facial botox and filler procedures often have a set of photography guidelines and recommended views that they follow. The ShareSmart app is designed to help you precisely capture, instantly file and seamlessly store any of these views that you require. This means that you can easily monitor treatment results in your patient and make required clarifications if any questions arise.

A properly set up professional system is the gold standard for dental photography records, particularly for a patient's first visit. Similarly, by design, a smartphone does not capture the inside of the mouth the way an intraoral camera would. And if you require a digital impression for the lab, then you need a digital scanner. However, by implementing protocols such as proper patient positioning and proper cheek/lip retraction, you can achieve great dental photography and consistent documentation. With ShareSmart, your smartphone becomes an privacy law compliant instrument that enhances your practice in many ways!

With ShareSmart, you can have direct access to internists, ENT surgeons, plastic surgeons, dermatologists, psychiatrists, gynaecologists and other specialists that you would like to have a quick consult with regarding a specific patient. It also works the other way, allowing for a network of specialists who would be willing to send e-consults to you. Such collaboration enriches your knowledge and practice, while improving patient satisfaction and rapport.

Picture archiving and communication system (PACS), Digital Imaging and Communications in Medicine (DICOM) and other large image format types cannot be sent through ShareSmart at this time. Current healthcare (including dentistry) users will at times takes photos of images for the purpose of immediate, real-time collaboration with peers as access to PACS/DICOM require special authorization and technical set-up and the challenging access at times can impede timely clinical decision-making.

No you do not. We do not require you to purchase any scanbox, lenses, flashes, special retractors or any other equipment to use ShareSmart. All you need is to download the app on to the smartphone you already own (iOS/Android)!

We understand the extra sensitivity required when reaching out to underserved communities. In order to prevent exploitation of patients, healthcare professionals must respect the rights and dignity of each patient, including minors, the critically ill/injured, mentally disabled, and other vulnerable patients. Beyond having proof of the amazing work that you have done in the field, ShareSmart provides accurate and secure documentation that protects you, your organization, and each patient. Photography facilitates continuity of care, should there be a need for another healthcare professional to follow up with a patient you may have served.

ShareSmart meets the most stringent healthcare information privacy laws globally. You may however want to find out about any local laws prohibiting taking certain photographs.

Regardless of geographic location, every patient is entitled to the right to privacy and confidentiality. The ShareSmart app helps you safely obtain and secure patients' health information on the go, and these records can be easily retrieved if they ever request for them.

Absolutely! With the patient's consent, you can take photographs and videos and utilize them as a point of discussion with colleagues, wherever they may be in the world.

Yes! You can send photos to your colleagues through end-to-end encrypted messaging.

Through the "Peoples" tab, search for colleagues and add colleagues who are existing ShareSmart users by selecting the "+". If your contact does not have a ShareSmart account, you can send an invitation to via email or text message.

Go to the "Peoples" tab and select "Add Patient" to set-up a new patient profile. The app will also prompt you to create a patient profile in the event you launch the camera, follow the consent prompts and reach the point you need to assign the clinical media to a patient and you can opt to attach it to an existing patient profile or attach it to a new patient profile.

Find the camera icon (bottom, center) and launch it by selecting it. Follow the prompts to take your patient photo or video.

From the main navigation panel (bottom of app), select "Photos" and you can view patient photos in "Gallery" (chronological order) and "Album" (created through the assignment of key words to photos) format. You can additionally access patient photos by going to the "Peoples" tab and accessing patient profiles which will contain media pertaining to each patient.

From the main navigation panel (bottom of app), select "Photos" and toggle to the "Albums" tab. Select "New Album" and select a name from the album > Save > and select photos to include in the album by tapping on the photos and select "Add". You can also go to the Gallery, select a photo, select "info", and in the area where it shows "Keywords" or "Tags", select "Add New" to type in keywords. After each new keyword, hit "enter". A new album for each keyword you add will be generated.

You can change ShareSmart profile by accessing "Settings" from the main navigation panel. Select "Edit Profile" and go from there. You can change your user profile, name, mobile and pager numbers, etc. We recommend using your actual name and professional details so that your colleagues can identify you.

If you are an individual user on ShareSmart, you can change your facility/organization by going to "Settings", accessed through the main navigation panel. Select "Edit Profile" and go from there. If you are trying to disassociate yourself from an enterprise account that you were invited to join (e.g. by a hospital or university), contact the administrator who initially invited you to discuss your options.

Access the app by using facial recognition (if this has been set-up) or select "Forgot Password" and follow the prompts provided.

You can re-access your ShareSmart account and restore your account from a new device. The app is end-to-end-encrypted and requires passwords/passcodes and two-factor authentication to access, accordingly, a loss of a smartphone device with ShareSmart installed, is not deemed a loss of patient information. However, should you have other applications installed on your smartphone that may have been used to transmit patient information, you need to get in touch with a lawyer whom is well versed in privacy law and contact your regulatory organization to understand your obligations.

Do not ignore prompts and warnings provided in the app. There are prompts to ensure compliance with privacy gold-standards that we recommend you following to maintain your status as a professional in good standing. There are separate system warnings such as an account reaching and exceeding storage capacity. Should you not heed these warnings and proceed to continue using the app, you can lose patient information, including, but not limited to photos, videos, patient records, consents and clinical notes.

Seeking consent should be no challenge, as you would have already found a way around the communication barrier during your interaction with the patient. The app simply prompts you to take consent and allows the patient or their representative/proxy/advocate provide verbal or signed consent before photos are captured

No you don't! ShareSmart and Monocle allows you to view all your data in one place. You have the ability to segregate information pertaining to each profile you create.

ShareSmart is for healthcare professionals that collaborate with colleagues, whether it be with peers of the same discipline, learners, administrators, office managers, researchers or people in other specialties. If you absolutely currently do not and will not in the future, use your smartphone device to chat or have phone/video conferences with colleagues, you will not benefit from ShareSmart. ShareSmart enables you to mitigate your privacy breach risk that you will be entirely exposed to should you use standard text messaging or other unauthorized social networking apps to discuss patient care, coordinate with colleagues, etc. Monocle works with ShareSmart on a desktop basis, so if you will not benefit from ShareSmart, you will not benefit from Monocle. For those that can benefit from ShareSmart, Monocle is a very power desktop solution that enables you to organize patient media, review patient cases, and sync patient clinical media with your electronic medical record system such that you can maintain comprehensive patient records and in some jurisdictions, be compensated for the e-consultations you do on the ShareSmart app.

Monocle, the enterprise dashboard works on desktop computers and enables easy transfer of patient media files into electronic medical record/practice management systems. Direct integrations are also available. For this, contact info@sharesmart.ca for further information.

ShareSmart has been designed so that you may exchange patient identifiable information with colleagues on an as-needed basis in alignment with the type of consent each patient has provided. ShareSmart is intended to facilitate meaningful collaboration to optimize patient outcomes. Accordingly, both written and photographic details that are pertinent to patient care can be exchanged through ShareSmart.

Our team members are happy to facilitate an onboarding telephone conference or a video conference to ensure your team is equipped to use our solution to enhance your approach to safeguarding patient information and increase revenue for your practice.

We recommend using the latest version of ShareSmart to optimize utility and security of the data contained within it. Some updates may be deemed necessary and the app may prompt re-login with full two-factor authentication to complete system updates. The app will also prompt users to re-login with two-factor authentication after a period of in-use to ensure the security of the system. The system may also detect anomalous use or irregularities on your smartphone and may prompt re-login with two-factor authentication.

Monocle is a web-based platform that allows you to manage your ShareSmart users and data. It allows you to view patient media on a desktop and transfer to EMR/hospital records. Monocle is a great auditing tool allowing you to see who has accessed what information. It allows you to revoke access if there ever were a breach. New features continue to be added all the time.

Anyone who has data in the ShareSmart app can use Monocle....  All care providers can benefit from the use of Monocle. It's the easiest way to transfer patient data to the EMR. Advanced auditing features allows you to see who has access to what media and information to ensure only authorized eyes can access patient data, mitigating risk of a potential breach.

No you don't! ShareSmart and Monocle allows you to view all your data in one place. You have the ability to segregate information pertaining to each profile you create.

Every organization is different in terms of what roles office managers and other administrative professionals fill. Monocle can be accessed to ensure complete patient records, to review clinical notes, access encounter details for billing purposes, to review dates for optimal recall exams/appointments and to conduct user access or medical procedure audits in the event of a health information access or patient care irregularity, such as a patient information breach or medico-legal situation.

Think of Monocle as the place to organize all your patient media. It shows what type of consent was obtained from each patient and when, allowing you to review their cases, even in their absence.

Monocle is for the dentist(s) in your facility as well as other clinical staff and administrative staff who have reason to access patient records. Each stored image has a secure trail of views, downloads, and shares with timestamps, which can be accessed with a master account. This enables you know who accessed what, how, when, and with whom it was shared.

With Monocle, you can review many cases with only a few clicks. Plus, it allows you switch between accounts to have access to your patients in another facility, even if they do not use the same practice management software.

Monocle is set-up so that it best suits your organization's workflow. This means that there are enterprise packages for organizations big and small. Monthly subscription begins at $10.95/user for a basic account. For the "Pro" version, Monocle is priced at $29.99/mo to $99.99/mo. Contact ShareSmart to discuss your needs and we'd be happy to spec Monocle out for you.

An administrator with full privileges on Monocle has the ability to change the account status of individual users attached to the organizational account. Depending on your enterprise set-up, this includes, but not limited to deleting, archiving, freezing, suspending and transferring accounts.

Learners, such as medical and nursing (NP, RN, LPN, etc.) students and researchers can use Monocle to log their clinical experience and to begin building up a portfolio of work that can be referenced for professional development. Many students also use Monocle as an interface to organize clinical photos for eventual inclusion of the photos into presentations or manuscripts as Monocle also enables users to review that type of consent patients had provided during the clinical encounter.

An administrator can add new users to Monocle from going to the "Users" or "People" tab.

Monocle works on the desktop in conjunction with ShareSmart. If you do not use ShareSmart or do not benefit from the same, you will not benefit from Monocle. Monocle is a very power desktop solution that enables you to organize patient media, review patient cases, and sync patient clinical media with your electronic medical record system such that you can maintain comprehensive patient records and in some jurisdictions, be compensated for the e-consultations you do on the ShareSmart app.

Monocle, the enterprise dashboard works on desktop computers and enables easy transfer of patient media files into electronic medical record/practice management systems. Direct integrations are also available. For this, contact info@sharesmart.ca for further information.

You can re-access your Monocle account and restore your account from a new desktop. The loss of your computer with Monocle installed, is not deemed a loss of patient information. However, should you have had other applications installed on your desktop that may have been used to transmit patient information and these systems are not sufficiently protected, you may need to get in touch with a lawyer whom is well versed in privacy law and contact your regulatory organization to understand your obligations.

Monocle (and ShareSmart) is currently available in English, Canadian French, and Japanese.

NorthCloud is Think Tank Innovation's proprietary database security and storage service. Think Tank Innovations is the company that owns and operates ShareSmart and Monocle.

The privacy and security of patient information should be an operational concern. Without proper safeguards, trust in your health services will evaporate, and you’ll lose business. A slip-up with information security can have other costs; HIPAA/GDPR/PIPEDA/etc. violations can result in millions of dollars in fines and lawsuits. In 2018 in the U.S., the Office for Civil Rights issued more than $25 million in penalties.

WhatsApp notified its users that the end-to-end encryption it offers for messages and media on its app, will not remain so if the data is stored as a backup on Google's servers. “Media and messages you back up aren't protected by WhatsApp end-to-end encryption while in Google Drive,” WhatsApp said in an update. ShareSmart has end-to-end encryption and all data that is stored within the system is also fully encrypted.

The majority of privacy violations come from human error. Installing safeguards through technology, such as encrypted messaging and video conferencing, is one way to combat this. However, privacy rules are complex; so it’s never a “one-and-done” or catchall solution. Understanding the regulations is the first step to creating the right solution.

ShareSmart meets global privacy laws and regulations, including GDPR, one of the most stringent set of rules out there.

PIPEDA stands for the "Personal Information Protection and Electronic Documents Act". PIPEDA governs how private sector organizations in Canada collect, use and disclose personal information and became law on 13 April 2000. We are compliant with the British Columbia Personal Information Protection Act (BC PIPA), the Alberta Personal Information Protection Act (AB PIPA), and British Columbia Freedom of Information and Protection Privacy Act (FIPPA).

GDPR stands for the General Data Protection Regulation, which is a European-wide law that regulates how companies and organizations are allowed to handle the personal data of EU-residents. The GDPR came into effect on 25 May 2018.

HIPAA stands for "Health Insurance and Portability and Accountability Act. HIPAA regulations are designed to protect the privacy of patient information (PHI). There are guidelines for the transfer and storage of data on digital channels. The guidelines include details about the use of data, encryption, servers, authentication, and audit trails.

Personal data is any information relating to an identifiable individual. It can identify you as an individual directly or indirectly (i.e. in combination with other information) and  can include name, identification number, location data, or other factors specific to the physical, genetic, mental, economic, cultural or social identity of the person.

In order to facilitate quality health services we collect personal data as described above. Access to data is restricted to the people providing the care. We safeguard personal data and the ShareSmart team works continuously to assure and refine the security of our systems. We do this by utilizing a combination of in-house experts, automatic and manual testing and regular audits.

We handle basic contact details, such as name, address, personal identification numbers and phone numbers. We also process medical data, submitted by the healthcare professionals or patients.

Individual account subscribers are deemed the Information Custodian of both user and patient data contained in the system. Individual users may delete information in accordance with applicable privacy legislation. Enterprise account owners and users may be deemed an Information Custodian or Information Manager in accordance with its business arrangement with Think Tank Innovations and may or may not delete data in accordance with its enterprise agreement and the access level assigned to each user through the system ACL (Access Control Level).

NorthCloud, our proprietary server security system stores the personal data in our purpose built secure system. This system is hosted on localized servers provided in accordance with the health service provider's data sovereignty settings. Enterprise clients may extract and remove personal information, patient information, analytics, reports, usage statistics, media and files at any time from our service. Data is retained in accordance with your enterprise agreement and local legislation. Non-medical personal data will only be kept as long as necessary in order for us to provide the services in a satisfactory manner to you, in accordance with applicable legislation.

You can re-access your Monocle account and restore your account from a new desktop. The loss of your computer with Monocle installed, is not deemed a loss of patient information. However, should you have had other applications installed on your desktop that may have been used to transmit patient information and these systems are not sufficiently protected, you may need to get in touch with a lawyer whom is well versed in privacy law and contact your regulatory organization to understand your obligations.

No, we do not.

The account holder (i.e. the clinician or hospital) controls the data (i.e. is the Information Custodian). The encrypted data is managed by Think Tank Innovations (ShareSmart) on behalf of the customer. Data will not be used for any other purposes or exchanged with any third parties.

Each photo taken with the ShareSmart app is segregated within the app, separate from your regular photo album, so it does not become mixed up with personal photos in the phone gallery. This prevents friends and family from stumbling upon such photos while viewing personal photos stored in your regular photo library. Only those with access can view or share photos and there is an audit trail for these types of access.

Launch the camera by selecting the icon located in the center of the bottom-most navigation bar. From there, take a photo and select either verbal or signed consent.

You can obtain verbal or signed (written) consent with the app. Patients can provide consent for themselves in accordance with regulations around age and capacity. Patient representatives/advocates/proxies such as guardians and power of attorneys can also provide consent through the app. The app is able to capture details for the patient representative/advocate/proxy to ensure complete records.

We are experienced with providing Privacy Impact Assessment support. Should you desire this, contact your account representative or send a note to info@sharesmart.ca.

ShareSmart is available on a subscription basis, there are some minimal set-up costs and then a monthly fee based on the number of people using the system. We are pleased to discuss individual needs.

There will always be a free version of ShareSmart for the end-user who does need additional features such as data archiving, desktop access, etc. ShareSmart is free to download from the App store or Google Play. ShareSmart was established by a group of healthcare professionals who wanted to improve communication methods in healthcare so that health professionals can spend more time with their patients, doing the things that matter. Therefore, we will always have a no-cost option for users.

Granted you have access to e-consultation fee/bill/insurance codes, you can claim for e-consultations in accordance with the rules of the codes and be compensated for your time collaborating with colleagues and patients.

Longer term contracts are available and multi-year discounts are available.

Social platforms which are commonly are inadequate in the patient consent process, encryption, privacy certifications and crucially, lack the legal requirements of protecting patient confidentiality. ShareSmart allows transmission of patient clinical media within a secure encrypted platform.

Definitely! The great thing about ShareSmart is that consults are documented within the app and meets..... making it easier for you to quickly bill for your e-consults.

The free version is intended so that the ShareSmart network is inclusive and accessible for entire health teams. Should you require additional capacity to store patient photos in accordance with your professional obligations above and beyond the generous free storage that is provided with free ShareSmart accounts, we recommend subscribing for additional storage. Once you reach your limit, the system WILL NOT store media (photos, videos, patient records, consents, etc.). Contact info@sharesmart.ca immediately if you have exceeded your storage allocation and have issues upgrading your account through your app store, in order to preserve the integrity of patient information.

All major credit cards, wires, bank transfers, cheques, and PayPal.

Every organization is different in terms of what roles office managers and other administrative professionals fill. Monocle can be accessed to ensure complete patient records, to review clinical notes, access encounter details for billing purposes, to review dates for optimal recall exams/appointments and to conduct user access or medical procedure audits in the event of a health information access or patient care irregularity, such as a patient information breach or medico-legal situation.

ShareSmart telehealth facilitates communication between you and your patients, affording them quality care, despite the barrier of physical distance. It also allows for collaboration and photo sharing among medical teams via the internet. ShareSmart features secured messaging, encrypted phone and video conferencing, photo sharing and cloud storage of patient data.

Each patient encounter is documented within the ShareSmart Telehealth app, enabling you or your administrative staff to easily complete necessary paperwork.

Yes, you can use the ShareSmart app when traveling. Telehealth is the most convenient way to keep your office running and earn money, even when you are on the move. We however advise that you find out about any legal or insurance implications that are applicable to your practice and that you only utilize secured internet networks during your trip.

ShareSmart Telehealth Pro is free to use for 30-days, then converts to a free, Basic plan. In light of Covid-19, all plans, including ShareSmart Telehealth Pro and Team is free until September 2020. The Professional plan for individual practitioners is $35/mo USD (and $47/mo CAD). The Team plan for multiple users begins at $50/mo USD (and $70/mo CAD).

Telehealth provides an opportunity for remote consultations, second opinions, investigations review, education and monitoring that would have otherwise been restricted due to distance, time or access to specialty care.  Patients find it convenient, cost-effective, time-saving and they appreciate the prompt access to specialists. You also have more time time and energy to serve other patients, improving their overall satisfaction as well.

All healthcare professionals can find telehealth useful. Apart from conducting patient consultations, physicians, dentists, specialists, nurses, pharmacists,  and other allied health professionals can screen or check-in on their patients remotely, prescribe medications and collaborate for learning.

The extent to which you implement telehealth depends on your setup, clientele and end goal. Therefore while teleintervention for surgeries may involve an elaborate system, including robotics, your smartphone might be all you need for your teleconsultations. With SmartShare Telehealth, you can make encrypted video calls with your patient or colleague or securely exchange messages and photos enabling you to quickly make those critical clinical decisions.

Remote triaging and teleconsultations are invaluable in reducing the burden on health facilities during public health crises or national disasters. In particular, patients with relatively minor illnesses do not need to physically visit the hospital while high risk patients and those in emergency conditions can be directed to the appropriate centres.

You should review the available telehealth policy and payment guidelines by your association or board and be sure that you fully understand them. Some malpractice insurance policies do not cover telehealth, so you should check with your provider. On the technical side, ShareSmart Telehealth is easy and intuitive to use as it was designed with you in mind. This means that you can start to connect with your patients and colleagues right away.

A number of countries have billable codes for telehealth but many health professionals do not take advantage of them. You may need to check with the appropriate agencies for the payment policies that apply to your specific practice.

Each country has its regulatory policies and guidelines on the delivery of telehealth services and these need to be followed in your practice. In North America, for example, healthcare professionals are required to be licensed by the relevant medical board in the state or province where the patient is located. Your patient/client is also expected to provide consent in order to participate in telehealth. The ShareSmart app automatically prompts you to do this.

Telehealth is only as secure as the method that you adopt: phone calls can be listened in on, emails can be hacked, and any messages/media that is stored on your phone can be breached. This is why you need a HIPAA compliant platform like ShareSmart Telehealth, which meets every criteria to ensure that your patient's sensitive data remains protected and can only be viewed by those with designated access.

ShareSmart allows you customize your telehealth platform. You can also use your account across the multiple organizations that you work in, allowing you to segregate relevant data.

ShareSmart allows you customize your telehealth platform. You can also use your account across the multiple organizations that you work in, allowing you to segregate relevant data.

Organizations that have an enterprise agreement with Think Tank Innovations will receive support through both the regular (9:00am – 5:00pm MDT) and after-hours support desk (hours outside of regular business hours). Service level varies between enterprise contract through unique SLAs (Service Level Agreement).

Our team members are happy to facilitate an onboarding telephone conference or video conference to ensure your team is equipped to use our solution to enhance your approach to safeguarding patient information and increase revenue for your practice.

Monday through Friday, 9:00am-5:00pm MDT (Mountain Standard Time). Certain enterprise organizations are provided a dedicated line for after-hours/emergency support.

The implementation plan will be set in accordance with the organization's preferences, resources, reporting structure, infrastructure, applicable laws and local policies. A typical implementation process includes an 1) introductory meeting involving stakeholders to communicate reporting structure, access control levels, coordination strategy, set-up, training (virtual and/or in-person) on ShareSmart, Monocle, and ShareSmart Telemedicine; followed by an 2) establishment of communication process (who will coordinate support, who will conduct user access audits, who will distribute resources); 3) a discovery of hardware support (bring-your-own-device (BYOD)/hardware procurement/set-up) needs, if any; 4) establishing orientation and training timelines and 6) coordinating a privacy impact assessment filing.